BIBLIOGRAPHY

Harvard System

Little, P. (2008) Practical soundproofing. Sound on Sound, May 2008 [Online]. Available at: http://www.soundonsound.com/sos/may08 [Accessed: 6 August 2008].

Introduction to Hospitality Industry (2009) hospitality industry, accommodation, guests: http://fr.slideshare.net/rbyars/introduction-to-hospitality-industry

Chapter 2 "Hotel Business" and Chapter 3" Rooms division operation"
Part I; Introduction to Hospitality-Sixt Edition (2009) 

Country Report Aug 2012                                                                                                                    Travel Accommodation in the United Kingdom         http://www.euromonitor.com/travel-accommodation-in-the-united-kingdom/report

The 2012 Edition of Trends®
contains 2011 data for the U.S. lodging industry.
http://www.pkfc.com/store/products.aspx?CategoryID=175

Industries & roles ©2012 Copyright UKSP
http://uksp.co.uk/Career-Map#/role/General-Manager

 
 

 

Par la Mission Économique de Londres

http://gaugris.files.wordpress.com/2010/07/gr-hotellerie-14100.pdf

 

 

 

Conclusion

The accommodation industry is a enormous sector of Hospitality Industry. The largest of this department allows to create job, new trends , tourism , and lot of turnover it's a important part of Hospitality industry!
But there are others sectors ; which include all businesses that provide food, beverages and/or accommodation services. This includes restaurants, pubs, bars and clubs, hotels, contract catering, and hospitality services.
For more details to discover the world of accommodation industry you can look books in the table and the bibliography which comporte many others informations very interesting !!
I hope you have past a good time with you :D

 

THE END

     ADVERT: Hotel bookings continue to hold up well during July
     19 September 2011 15:52
Hotel bookings remained strong in July, compared with the same period last year, though the pace has eased after a strong May and June.
 According to data from Pegasus Solutions, July bookings rose 4.3%. This was below Europe and worldwide, which grew 5.8% and 5% respectively. However, the average daily rate continued to grow at a faster pace than the rest of the world, having risen 7.5% in July.
Europe's average length of stay has shortened slightly from last year, with the UK contracting to a lesser extent. But the average number of nights per stay in the UK during July 2011 was 1.96 compared with 1.98 in July 2010. The trend is a sign that travellers are cutting back on the length of their trips to rein in their total trip expense.
Most of the top five UK cities showed respectable booking growth over previous years.

Latest data from Pegasus Solutions

Classify employees properly to avoid penalty
Operational developments



 

REPORT FROM THE U.S.—As the U.S. Department of Labor under administration is cracking down harder on violations, staying informed about employee misclassification is crucial for hotel operators if they want to avoid costly fines, according to employment attorneys.
Investigations conducted by the division’s Dallas District Office in 2011 found widespread violations, such as failing to accurately calculate hours worked at multiple job sites and paying housekeepers on a per-room basis without regard to hours worked or overtime, among others.
However classification is crucial to ensure employees are compensated fairly across the board.
Workers are not paid overtime if they are classified as independent contractors.
The classification of workers also dictates certain benefits employees are entitled to receive. In California, for example, full-time employees are entitled to paid meal breaks and unpaid rest breaks.

 

Managerial 





Unemployment, legislative issues still hinder recovery

 Members of the View from the Top panel on the first day of The Lodging Conference sought to sort through the issues preventing the hotel industry from enjoying a full-fledged recovery, focusing on legislative issues and unemployment.

Top Ten Marketing and Hospitality Consultants, pointed frequently to federal policies that he feels are having a negative impact on business, while others pointed to the high unemployment rate and the lingering AIG affect as being barriers to recovery.

“It’s not complicated. People who don’t have jobs won’t travel,” said Steve Joyce, president and CEO of Choice Hotels International. “We need job creation and then leisure travelers will come back. The dip is directly related to the employment problem.”

 

Legislative issue

Cut Tourism VAT Fact Sheet

Ufi Ibrahim (Chief Executive of the British Hospitality Association) and Graham Wason (Cut Tourism Vat Campaign Group) will be launching a campaign to reduce VAT on accommodation and attractions to 5% in order to improve the UK’s international competitiveness and increase revenue and employment for the UK economy. The launch will include the release of a new econometric study by Deloitte/Tourism Respect using HM Treasury’s Computable General Equilibrium Model. This study concludes that reducing VAT on accommodation and attractions is “one of the most efficient, if not the most efficient, means of generating GDP gains at low cost to the Exchequer that we have seen with the CGE model”

Graham Wason, Chairman, Campaign for Reduced Tourism VAT!!

 

 

 MARKET TRENDS

• Watch Robert Mandelbaum's video as he overviews the results of PKF Hospitality Research's 76th annual Trends In The Hotel Industry survey. Hotel owners and operators are encouraged to participate in our Trends® survey.The 2012 Edition of Trends® contains 2011 data for the U.S. lodging industry.

Click on  the video of the new trends in the hospitality industry more in accommodation :

 

The role of Hospitality related organisations

The BHA is the leading representative organisation in the hospitality industry, representing hotels.

In brief, their aim is that, through our combined efforts, the association can bring tangible, long-lasting, positive benefits to every member’s business.

The BHA  partner; three types of partnership:

•Hospitality Economy Proposition Partners (American Express, Nestle Professional, Coca Cola and Santander Business Banking to support the BHA )

•Patron Partners (commercial value to membership providing industry insight and exclusive offers.)

•Preferred Supplier Partners (finance, health and safety to exclusive service offers and product discounts.)

Currently they have around 1300 companies in membership, of which:

 55% are Hotels of all sizes

 30% are Restaurants or Food Service Providers

15% are Suppliers, Affiliates or Educational Institutions

This two organizations assist the hospitality industry , for all the different kinds of accommodations, and its gathers many Hotels in the world!

 

Organisational structure Accor chain compare Organisational structure of Première Classe , of Louvre Hotel Group

 

 

Organisational structure of Mercure Hotel , Chain Accor.

Accor account 4426 hotels and 145,000 employees across five continents.

Its turnover in 2011 was 6.1 billion euros

 

 

All Premiere Classe Hotels have a breakfast area and reception desk, usually located in the centre of the building ; At Premiere Classe, the price may change according to the hotel and the period (usually around €35), but remains the same whether there are 1, 2 or 3 people in the same room.There are just under 200 hotels in 4 European countries. Most are located in France

 

Organisational structure of Première Classe Hotel, Louvre Group Hotel Chain. These hotels are less complex than the Mercure Hotel because , there is less people who work in this hotel, no restaurant manager for example or concierge.

 

The organizational structure of accommodation is difference between establishments.

The organizational structure will be basically the same , it's not really dependent of the size of a hotel.
It is usually divided into several distinct departments, each responsible for a particular area of work.

Organisational structure of Rooms division operations. Accommodation sector:
-Functions and department
-Revenu and yield management
-Reservations
-Communication
-Guest Services
-Concierge
-Housekeeping
-Security
-Trends

The organizational structure of accommodation is difference between establishments.

General Manager / Salary: £25k-£100k+ )

responsibilities of the general manager include:  
(-In this role, you will be supported by a team of senior managers, department managers and supervisors. )
-Control the work of all departments.
-Participating in the formulation of hotel policies and strategies Leading the hotel staff in meeting the financial, environmental and community responsibilities.
-Assuming full responsibilities for the overall performance of the hotel.
- You will ensure that guests are satisfied, that all staff work together as an effective team, and that the business makes a profit.

Head receptionist Manager / (Salary: £25k-£100k+ )
 responsibilities of the receptionist manager include:
- You will be required to maintain a professional image at all times.
-To welcome the guests on arrival at the hotel/ important to make a good first impression, warm welcome, tidy appearance, pleasant atmosphere in the reception area can help to get their stay off to the best start.
-To deal with reservations, prepare guest bills correctly, and ensure that any necessary information goes to the housekeeping, restaurant, maintenance, and management departments.
-Excellent communication and administration skills are essential. (language et .)

Concierges /  (Salary: £13k-£20k)
responsibilities of concierge include:

-to create a positive first impression of the organisation for guests

-to provide a range of services to make the stay or visit more comfortable. Based in reception or at the porter's desk, you will welcome guests.

-Answer questions, to take messages for guests, sort mail, and look after hotel and room keys. It is a job where discretion is valued.

-key role in coping with fires or other emergencies, guests evacuated safely, and you also need to be alert to any security threats.

 

For example between, this organisational structure it’s almost the same between  Sofitel Accor Hotel Chain which is a Luxury international chain and “Première Classe” of Louvre Hotels Group , which is an economic chain. And the job of the staff is not the same in this to different Hotels!

Hotel may be classified according to different kinds of classification:

Chain or Independent

This allows guests to make a selection on these categories as well as personal criteria. Following is a list of hotel classifications:
 -City center. They are for traveling public for business or leisure reasons. These hotels could be luxury, first class, midscale, economy, or suites… They offer a range of accommodations and services.

-Resort. They are more exotic locations became a part of the pleasure experience , it’s tourism for family ,  Luxury, midscale economy suites , condominium

-Airport, Luxury , midscale , economy , suites

-Freeway and Motel. They are smaller than the most hotels usually fifty rooms and frequently mom-and-pop establishment, economy suites

-Economy / budget hotel , reasonably sized and furnished rooms without the frills of full service hotels. Popular brand in this market sector are Hampton Inn , Economy lodge etc..